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PHA maintenance procedures: During regular working hours all maintenance and work order requests should be reported to the Maintenance Department. The Maintenance phone number is 563-0430 extension 105 There is no charge for routine repairs that are normal wear and tear. We encourage residents to report routine maintenance repairs promptly. Charges may result when the resident fails to report routine repairs and further damage occurs. To Report an Emergency During Work Hours: If you have an emergency, the emergency phone number is (518) 726-0543. To Report a Maintenance Emergency when the office is closed: The maintenance emergency phone number is (518) 726-0543. This is a cellular phone which is answered by the maintenance employee who is on call when the office is closed. (This is not a long distance call.) Be sure to give your name and correct address and a brief description of the emergency problem. What Is An Emergency? Smoke Alarm not working properly No heat Major Water Leak Toilet Overflow Elevator malfunctions Electrical problem No hot water Broken Window Refrigerator malfunction Emergency service employees will not respond to non emergencies. If the resident insists on immediate attention to a non emergency call, the resident will be charged the time charged to the PHA by the employee or a minimum of one hour labor rate. (Time and a half is charged Monday thru Saturday - Double time is charged for Sundays and Holidays.) |
